The Quality Supports Specialist – Adult provides services to Hope support recipients in adult support services through their work in monitoring service delivery effectiveness via implementation and coordination of quality improvement activities and initiatives. This position works collaboratively with Continuous Quality Improvement (CQI) team members and engages in adult service delivery operations, as assigned, to identify areas of opportunity through observation, training and mentoring, progress reporting, and implementation of strategic initiatives, as directed. The Quality Supports Specialist provides technical assistance and guidance for all levels of staff in applying evidenced based, leading-edge methods for improving the quality of comprehensive support services and Agency processes and expectations. This position promotes standards of excellence in services and acts as a resource, coach, and role-model for direct support staff. The Quality Supports Specialist - Adult maintains loyalty to the organization, its beliefs, values, mission, vision, and expectations and to the recipients of services.