Hope Community Resources, Inc.

Anchorage: Quality Supports Specialist - Child & Family

Job ID
Regular Full-Time
Compensation Min
USD $18.25/Hr.


The Quality Supports Specialist – Child and Family provides services to Hope support recipients in the child and family support programs through their work in monitoring service delivery effectiveness via implementation and coordination of quality improvement activities and initiatives. This position works collaboratively with Continuous Quality Improvement (CQI) team members and engages in child and family service delivery operations, as assigned, to identify areas of opportunity through observation, training and mentoring, progress reporting, and implementation of strategic initiatives, as directed. The Quality Supports Specialist provides technical assistance and guidance for all levels of staff in applying evidence based, leading-edge methods for improving the quality of comprehensive support services and Agency processes and expectations. This position promotes standards of excellence in services and acts as a resource, coach, and role-model for direct support staff.


  1. Serves as a resource and integral support to direct support staff, supervisors and directors of child & family support programs.
  2. Provides mentorship and ongoing consultation to multi-disciplinary teams to adopt CQI principles and methods in delivery of comprehensive support services, which promote: individuals with disabilities living self-determined lives and opportunities for community membership. Utilizes a holistic methodology that considers contexts including cultural, physical, social-emotional, and spirituality elements.
  3. Provides technical assistance and on-the-job training to child & family support programs staff Agency-wide
  4. Collaborates with the CQI team to determine needs assessment for quality improvement activities within child & family support programs.
  5. Performs all quality improvement activities identified by CQI team and department head.
  6. Oversees implementation and review of quality improvement activities to ensure program services operate within Agency, state, federal, and accreditation guidelines.
  7. Serves as content expert for development and implementation of interventions or supports based on CQI team assessment and recommendations.
  8. Acts as liaison between the CQI team and child and family programs.
  9. Takes guided initiative to ensure the purpose of the CQI team is implemented with objectivity and purpose through effective communication and team building.



    1. Bachelor’s degree in Human Services, Education, Social Sciences or related area required. Experience in lieu of education may be accepted on a two for one basis in appropriate fields.
    2. Two (2) years of experience in teaching, training, or coaching for process improvement required, one year of which must contain experience in data gathering and reporting.
    3. One (1) year of experience providing direct supports to children experiencing intellectual or developmental disabilities required.


  • Ability to lift 25 lbs from a squat and kneel position
  • Possess a valid Alaska driver license and proof of insurance
  • Provide a driving record that meets Agency guidelines
  • Pass a criminal background check under state regulation







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