The On Demand Support Specialist (ODSS) provides services to Hope support recipients by providing direct care and services. This position is cross-trained to work in a variety of settings and environments, and with support recipients requiring a wide range of supports, including those who have challenging behaviors. The ODSS’s schedule varies, and the schedule assigned is dependent upon Agency need. This position teaches activities of daily living, as well social and communication skills to foster social independence. The ODSS explores, develops, and assists with support recipients’ participation in community inclusion activities. This position also provides opportunities for the support recipients to work on goals and objectives as outlined in the Plan of Care and/or support plan. The On Demand Support Specialist maintains loyalty to the organization, its beliefs, values, mission, vision, and expectations, and to the recipients of services.
1. Provides support services as outlined in the Plan of Care and/or support plan and any behavioral health protocols, including, but not limited to, activities of daily living, activities in the community, and behavior supports.
2. Teaches and assists support recipients to safely access services and participate in community activities. Assists with personal financial management.
3. Teaches and assists support recipients with daily personal hygiene and care, household and personal chores, and recreation.
4. Models and mentors positive communications and behaviors. Pre-teaches alternatives and manages less desirable behaviors through informal assessment and implementation and assessment of strategies.
5. Collaborates and communicates with all members of the team to assist with the coordination of services, development and implementation of support plans, and monitor their effectiveness.
6. Develops and maintains positive professional relationships with families and guardians. Ensures schedule changes are communicated with families, homes, and the supervisor.
7. Coordinates transportation for support recipients, which may include transporting in personal vehicle, arranging public transportation, and/or through the use of vehicles assigned to the Agency’s Assisted Living homes.
8. Monitors support recipients’ health and reports health concerns to appropriate supervisor and/or parent/guardian. Assists with following medical orders and medication administration and documentation, as specified by support recipient’s medical professional(s). Accompanies and participates in appointments as requested.
9. Completes accurate, timely, and thorough documentation, including but not limited to, service notes, goal tracking, incident reports, and timecards, to be in compliance with Agency standards and federal and state regulations.
10. Monitors environments, vehicles, equipment, and events for safety, accessibility, maintenance, and cleanliness.
11. Works a schedule that varies week to week, based on Agency need. May work in a variety of settings and workdays, including evenings and overnight shifts. The work may also include working relief in an Agency home, living on-site for the days permanent staff is off work.