Hope Community Resources, Inc.

  • Anchorage: Family Partner

    Job ID
    2018-2585
    Job Locations
    US-AK-Anchorage
    Type
    Regular Full-Time
    Compensation Min
    USD $19.35/Hr.
    Compensation Max
    USD $22.74/Hr.
  • Salary/Compensation

    Pay Grade 7

    Overview

    The Family Partner serves as a community resource by providing assistance and support for families caring for children with special needs. This position serves as a field expert and guide in connecting families with available programs and services within the community that can address their specific needs. The Family Partner responds to the needs of those seeking assitance by identifying existing resources as well as creating partnerships and new programs to provide family supports that are not currently available. This includes coordinating support groups, creating trainings, and establishing a system to connect families to natural supports. This position will serve an entry point and guide families through complex systems, ensuring they have the support and knowledge to access needed and available resources.

    Responsibilities

    1. Responds  to requests for assistance from families seeking support in accessing community supports and services for children with special needs.
    2. Provides excellent customer service by guiding families through complex systems in a delicate yet strategic manner, reducing the barriers involved in accessing needed resources.
    3. Facilitates communication between families and service providers, focusing on maintaining family and provider satisfaction.
    4. Creates and maintains relationships with community agencies, state offices, and health care providers to facilitate positive outcomes for families seeking assistance. Develops tools to educate peers on patient advocacy and support networks.
    5. Maintains a database of available community resources including information on what is needed to access them, including applications, required documents, etc . Maintains record of families served including contact information and specified needs.
    6. Coordinates support groups and training opportunities for families within the community looking to access resources or learn more about programs/services to meet their unique needs.
    7. Identifies recurring support gaps in available resources and collaborates with community partners to assist in the creation of needed programs, interventions, and solutions to address unmet needs.
    8. Informs Agency  stakeholders on programs and services within the community that are available to support recipients.
    9. Collaborates with other members of the Child and Family Supports team and care coordinators to assist families currently receiving waiver services through Hope that need additional resources.

     

     

    Qualifications

    Education

    • Bachelor’s degree in Human Services, Social Work or related field required. Experience in lieu of education may be accepted on a two for one basis in appropriate fields.

    Experience

    • Two years’ experience in coordination of services, advocacy, or related field required. 

    Other

    • Possesses a valid Alaska driver’s license and has at least three years of driving experience (may include permit time).
    • Ability to safely operate Agency vehicles when needed. Possesses reliable transportation and vehicle insurance when transporting support recipients or conducting Agency business.
    • Meets State and Agency requirements for passing a criminal background check upon hire and as required thereafter.
    • Lifts 25 pounds from a squat and kneel position on the floor.
    • Works at a desk/computer workstation for a minimum of six hours per day.
    • Completes all required State, Agency, department, and position specific training as assigned.
    • Obtains a tuberculin clearance at time of employment and annually thereafter.

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