Hope Community Resources, Inc.

Intensive Support Home Alliance Coordinator *LIVE-IN*

Job ID
Job Locations
Regular Full-Time


$66,700 - $76,600 annually DOE


Calling all experienced Direct Support Professionals and Home Supervisors!! 

Are you ready for the next step in your DSP career?   

Looking for a new challenge in an engaging environment

If you want to find more purpose through service to others, you’ve come to the right place.


Join our team now as an Intensive Supports Home Alliance Coordinator!


The Intensive Supports Home Alliance Coordinator (HAC) is a live-in position that provides services to Hope support recipients through their leadership of an Assisted Living Home whose support recipients have challenging behaviors and intensive support needs. The ISHAC is responsible for the overall management of the assigned home. The ISHAC ensures the health and safety of the support recipients and takes appropriate steps, utilizing agency or treatment directed supports and trainings to deescalate individuals who may become physically or verbally aggressive. This position provides continual heightened vigilance in supervision and monitoring required for the safety of the support recipient and/or others while teaching activities of daily living, as well as social and communication skills to foster independence. The ISHAC facilitates communication amongst all members of the support recipient’s team. This position leads and supervises the team of direct support employees who work in the home, ensuring the implementation of the Plan of Care and/or support plan, Behavior Support Plans, Individualized Interaction Guidelines, Emergency Response Plans, and prescribed mental health coping strategies or treatment interventions, as applicable. The ISHAC understands the serious nature of a person’s history while supporting them to live a meaningful life of dignity.


This position works 16-hour days and has every other weekend off.  The ISHAC is provided private quarters in the assisted living home rent-free. The compensation is approximately $66,700 - $76,600 annually, which includes calculation for anticipated over-time.


Who We Are

We are a non-profit organization providing community supports to hundreds of individuals and families who experience intellectual and developmental disabilities, traumatic brain injury and mental health challenges. We provide services through regional offices located in Anchorage, the Mat-Su Valley, Dillingham, Kodiak, Seward, Barrow, and the Kenai Peninsula. We also serve the outlying areas and numerous rural communities within each region.

Who We Serve

The people who choose our supports range in age from infancy to the elderly, are of diverse ethnic background, and experience a range of disabilities. Each person is individual and unique in the supports they need and request.

Why Choose Hope?

Our mission of support is based on an individualized approach, believing that each person has unique needs and must be the chief architect of their own service delivery plan. By listening to the dreams of the individuals and families who choose our supports, we are able to provide unique opportunities, create new living environments, and expand programs that fully encompass the needs of families. As a result, our community supports are as diversified and as personalized as the dreams of each person.


1. Provides overall leadership and management of the Assisted Living Home.

2. Supervises, develops, evaluates, counsels, and disciplines staff through teaching, coaching and mentoring. Collaborates in all aspects of onboarding personnel to fulfill department requirements.

3. Shares all pertinent information with the relief staff before taking time off.

4. Operates the home within Hope’s, and each support recipient’s, budgetary guidelines, including responsibility for staff allocations in alignment with Hope’s budget. Responsible for the home and support recipients’ funds and monthly reports.

5. Ensures wholesome meal preparation, focusing on individual dietary needs and healthy personal and cultural preferences.

6. Ensures appropriate cleanliness, maintenance, and safety of physical site (home and grounds) and home vehicle.

7. Assists in the development of Plans of Care and/or support plans and interaction guidelines. Ensures compliance with appropriate behavioral limits specified within the Plans of Care, Behavior Support Plans, Individualized Interaction Guidelines, Emergency Response Plans, and prescribed mental health coping strategies or treatment interventions, as applicable.

8. Provides, or schedules staff to provide, personal care and support services required for each support recipient, including, but not limited to, activities of daily living and community activities. Ensures each individual participates safely in a wide range of age-appropriate activities. Ensures goals and objectives are being worked on as outlined in the Plan of Care and/or support plan.

9. Provides continual heightened vigilance in supervision and monitoring. Adjusts supervision levels as appropriate and according to support plans.

10. Models and mentors positive communications and behaviors. Pre-teaches alternatives and manages less desirable behaviors through informal assessment and implementation of strategies. Understands and applies concepts of verbal and physical de-escalation strategies as taught by agency approved systems.

11. Coordinates, and provides if necessary, transportation to meet support recipients’ schedules, including public transportation and rides to work, appointments, and activities.

12. Monitors support recipients’ health and ensures each support recipient follows medical orders and medication instructions, under the direction of the support recipient’s physician and/or Hope nursing staff. Accompanies and participates in medical appointments as necessary. Accesses emergency services as needed.

13. Facilitates, coordinates, and/or participates in home, behavioral health, and other team meetings occurring during work days, as required. Provides training for staff in the home as assigned.

14. Verifies, approves, and quality assures time sheets, daily log notes, service notes, goal tracking, and other documentation generated by staff working in the home.

15. Completes and processes Agency documentation within required timeframes, including the timely submission of all maintenance requests, vehicle safety checklists and accident reports, monthly home reports, and incident reports. Regularly reviews and/or quality assures documentation to comply with Agency standards.

16. Maintains Home License and requirements for re-licensure, in collaboration with the Intensive Supports Supervisor and Licensing Specialist.



  • Bachelor’s degree in Psychology, Human Services, Health or Social Science, Special Education or other related field; and


  • Two (2) years of directly related experience supporting individuals that demonstrate challenging and/or aggressive behaviors and require intensive supports that may include continual heightened vigilance in supervision and monitoring, formalized behavior management strategies, and/or verbal and physical de-escalation techniques. 
  • One (1) year supervisory or administrative experience strongly preferred.

Equivalent Combination of related education and/or work experience is acceptable to meet qualifications.


Additional Requirements:


1. Must be 21 years of age or older.


2. Meets State and Agency requirements for the Administrator of an Assisted Living Home.


3. Lives in the home and provides ongoing supports 24 hours per day as needed, with the usual schedule of 16 hours of work and eight hours of sleep per day. This schedule may be adjusted based on the support recipients’ needs and the home staffing allocation.


4. Possesses a valid Alaska Driver’s license and has at least one year of driving experience (may include permit time). Obtains a driving record at time of employment, annually thereafter, and as requested by management.


5. Ability to safely operate Agency vehicles when needed. Possesses reliable transportation and vehicle insurance when transporting support recipients or conducting Agency business.


6. Meets State and Agency requirements for passing a criminal background check upon hire and as required thereafter.


7. Lifts 35 pounds from a squat and kneel position on the floor.


8. May be required to frequently walk, bend, stoop, kneel, reach, pull, and/or push.


9. Completes all required State, Agency, department, and position specific training as assigned.


10. Obtains a tuberculin clearance at time of employment and annually thereafter.


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